Medical/Surgical Program: Administered by UnitedHealthcare
Press or Say 1
Representatives are available Monday through Friday, 8 a.m. to 4:30 p.m. Eastern time.
TTY: 1-888-697-9054
P.O. Box 1600, Kingston, NY 12402-1600
Claims submission fax: 845-336-7716
Online:nyrmo.optummessenger.com/public/opensubmit
Hospital Program: Administered by Anthem BlueCross
Press or Say 2
Representatives are available Monday through Friday, 8 a.m. to 5 p.m. Eastern time.
TTY: 1-800-241-6894
New York State Service Center, P.O. Box 1407, Church Street Station, New York, NY 10008-1407
Claims submission fax: 888-367-9788
Online: www.anthembluecross.com/nys
Mental Health and Substance Abuse Program: Administered by Carelon
Press or Say 3
Representatives are available 24 hours a day, seven days a week.
TTY: 1-855-643-1476
P.O. Box 1850, Hicksville, NY 11802
Claims submission fax: 855-378-8309
Online: www.achievesolutions.net/achievesolutions/en/empireplan/Home.do
Prescription Drug Program: Administered by CVS Caremark
Press or Say 4
Representatives are available 24 hours a day, seven days a week.
TTY: 711
Customer Care Correspondence, P.O. Box 6590, Lee’s Summit, MO 64064-6590
Medicare Rx Prescription Drug Program
TTY: 711
SilverScript Insurance Company, P.O. Box 52066, Phoenix, AZ 85072-2066
Empire Plan NurseLineSM: Administered by UnitedHealthcare
Press or Say 5
Registered nurses are available 24 hours a day, seven days a week to answer health-related questions.