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Real participants sharing their successes in our Wellness Coaching programs.


A busy mom, Felicity* was using food to cope with stress. She was overweight and feeling sluggish. With a big family vacation on the horizon, Felicity wanted to lose weight and gain more energy.

To get her started on her weight-loss journey, the Wellness Coach helped Felicity set goals, starting with tracking her daily food intake.

In addition, the Wellness Coach encouraged Felicity to take a closer look at the nutrients in her meals — carbs, fats and proteins — and recommended more fruits and vegetables, lean meats and whole grains.

Together, they discussed life's eating challenges, such as birthdays and going out to eat, and how to enjoy special occasions by planning ahead and controlling portion sizes.

For exercise, the Wellness Coach suggested that Felicity start with a small goal and build her activity level over time.

Thanks in part to the help and support from the Wellness Coach, Felicity lost almost 30 pounds in two months. She's now exercising 300 minutes per week and has joined a gym. She's enjoying her new lifestyle change and attributes her success to setting one attainable goal at a time. 


With a BMI of 32, Dave* is obese. He wants to improve his health, make better food choices and lose at least 20 pounds, but he feels he doesn't know much about nutrition. Dave doesn't exercise and often finds himself eating in front of the television at the end of the day. He has a daughter and wants to be able to play actively with her and become healthier to improve his chances of living a long life.

Dave began working with a Wellness Coach to develop a plan that would help him lose weight and become healthier. Together they brainstormed solutions to his biggest challenges. The coach suggested Dave develop active alternatives to watching TV to decrease his sedentary time.

The coach helped Dave plan ahead for challenging events, like a camping trip and a friend's birthday celebration. She recommended he look at menus ahead of time when attending a social engagement at a restaurant.

The coach also offered Dave podcasts after each call, which provided education about weight-loss topics like tackling triggers, staying motivated, increasing exercise, using meal trackers and preventing relapses. Dave enjoyed each podcast, and together he and the coach reviewed what he learned during their next call.

The coach praised Dave's consistent food tracking. Together they reviewed his food logs during each call so she was able to provide specific, step-by-step instructions for modifying his food choices. 

Thanks to the help and support of the Wellness Coach, Dave has lost 21 pounds and so far lowered his BMI three points. He also increased his exercise to more than 200 minutes per week. Because of his weight loss, Dave has been able to purchase new clothes in a smaller size, and he feels proud of himself for working toward his long-term goals.


Just in her 50s, Maddie* has noticed that she feels more lethargic throughout the day. Weighing 220 pounds, she is obese, and both her cholesterol and blood glucose numbers are elevated. She finds it difficult to maintain a healthy diet or consistent exercise regimen due to her desk job and frequent trips. She is also dealing with the emotional stress of caring for a close friend who has cancer. While Maddie has tried weight-loss programs in the past, she feels that more personal accountability and support would help her achieve her goals. She would like to lose 45 pounds and increase her energy level.

Maddie enrolled in the Wellness Coaching program and began working with a Healthy Weight Wellness Coach by phone. After discussing Maddie's goals and previous roadblocks, the coach suggested Maddie start using two specific tools to help with her weight-loss goals: a food-tracking smartphone app and a daily food journal. The coach emphasized that Maddie's daily diet should be no less than 1,200 calories. She also educated Maddie on avoiding foods and beverages with high amounts of sodium and sugar.

To help combat Maddie's feelings of discouragement, her coach recommended that Maddie not weigh herself more than once or twice a week and aim for an average weekly weight loss of one to two pounds. She also encouraged Maddie to measure her waist circumference periodically so she could see that she was losing both inches and pounds.

The Wellness Coach encouraged Maddie to start exercising regularly and discuss a program with her physician. Even when traveling, Maddie could keep up her routine by using the hotel's exercise equipment. To help manage the stress of dealing with her friend's cancer battle, the coach also referred Maddie to resources available through her Employee Assistance Program. 

Thanks to the support, resources and education from her Wellness Coach, Maddie is down to 178 pounds. She exercises 300–500 minutes per week and has even convinced her husband to join her. Maddie is proud of the progress she's made and is happy to report she feels more energized and less stressed.

* Member name and some details changed to protect member privacy.